From guide dogs that help blind individuals navigate their surroundings, to cats that provide emotional support to people suffering from depression, there are numerous types of assistance animals available to people with disabilities. However, federal laws governing the right to be accompanied by these animals in various settings can be confusing. This toolkit is designed to help define and categorize the different types of assistance animals, and to inform those who use an assistance animal of their rights and what they can do if they experience discrimination.
Read an accessible version of the Assistance Animal Users’ Public Accommodations and Fair Housing Toolkit >>
Learn how people with disabilities can advocate for themselves and create positive change in public accommodations.
Read an accessible version of the ERC Public Accommodations Self-Advocacy Toolkit >>
The Equal Rights Center announced an initiative with The TJX Companies, Inc. (TJX) to promote accessibility at TJX’s stores throughout the United States. TJX and the ERC will work collaboratively to review accessibility at TJX’s U.S. locations, including TJ Maxx, Marshalls, and HomeGoods stores. The ERC will also work closely with TJX on the training of its associates on accessibility standards and customer service for people with disabilities.
"This collaboration between the Equal Rights Center and TJX shows that TJX truly values all of its customers, including the millions of shoppers with disabilities.” said Don Kahl, Executive Director of the ERC, “As an industry leader and a Fortune 500 company, TJX, along with other ERC partners understand that promoting equal opportunity is not only the right thing to do, it’s good business.”
A 1993 and 1999 investigation by the ERC and one of its predecessor organizations found African-Americans were discriminated against 36 percent of the time when hailing a taxicab and that requests for pick-ups received service 14 times more often in white neighborhoods than in black neighborhoods. This report discussing these investigations and details seven steps for remediation.